As much as you love the products, Apple Customer/Technical support is the worst I’ve ever experienced. I’ve been a Mac user about a year now and have never had (or heard of) a positive convasation with their operators… Is this a run of bad luck or is this more of a ‘feature’?
To date…
1) Monkeying around with payment of Powerbook, canceling order for not getting payment after payment was made
2) Charging me twice for Logic 7 Pro, refusing to give money back… had to get bank to intervene on my behalf.
3) Same as point one for Miche trying to order a Photobook from iPhoto
4) 3 Hour convo (well 2hours 45mins on hold and 15min convo) after Hitch’s G5 tower didn’t come with the PCI slots it was sold as having
5) Si’s iPod delayed arrival due to the company purchasing it having problems like point 1
6) Chris having problems gettin Apple to aggree that his iPod is faulty (inspiration for this post!)
Anyone ever had a positive interaction with Apple staff??